At Farmbid Africa limited, we strive to provide you with the most convinient online market platform, as well as organically verified farmers/suppliers . We want you to be completely satisfied with your purchases, and we understand that sometimes situations may arise where a refund is necessary. This Refund Policy outlines the terms and conditions for requesting a refund and the procedures to follow.

1. Return Eligibility

• The item must be in its original condition, unused, and in the same packaging as when received.
• The return must be initiated within 30 minutes of the purchase date.
• Products damaged or defective upon arrival should be reported within 30 minutes of receipt.

2. Return Process

To initiate a return, please follow these steps:

1. Log in to your farmbid account , and tap on whatsapp.
2. Share the details with photo containing time stamp

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part, such as a damaged or incorrect item. In such cases, we will provide a prepaid return label.

4. Inspection and Processing

Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is in acceptable condition, we will process your return within 3 business days.

5. Refund or Exchange

You have the option for a refund or an exchange. Please note the following:

• Refunds will be issued to the original payment method used for the purchase.
• Exchanges are subject to product availability. If the requested item is not available, we will issue a refund.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to proceed with a return or replacement.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction with our products and services.

Email: support info@farbid.africa

Phone:0799423749

Note: This Refund Policy is subject to change without prior notice. Please refer to the most recent version available on our website for any updates.