Farmbid Shop Owners

(Physical and Online)

Terms and Conditions

INTRODUCTION

1. Mode of Payment

• All transactions must be conducted through approved payment gateways.
• Acceptable payment methods include credit/debit cards, mobile money, and other digital payment systems as specified by Farmbid.
• Cash transactions are permitted for physical stores but must be recorded accurately.

2. Access Point Cleanliness

• Shop owners are responsible for maintaining cleanliness at all access points to their physical shops.
• Online shops must ensure their digital interfaces are user-friendly and free from malware or any harmful software.

3. Operating Hours

• Physical shops must adhere to local business operating hours.
• Online shops should be operational 24/7, with customer support available during specified hours.

4. Etiquette

• Shop owners and their staff must maintain a professional and courteous demeanor at all times.
• Any form of harassment or discrimination is strictly prohibited.

5. Brand Flagging

• Shop owners must ensure that their branding complies with Farmbid's guidelines.
• Any misuse or inappropriate display of the brand will result in penalties or termination of the shop's operation on the platform.

6. Image Preservation

• Shop owners are required to maintain high-quality images of their products.
• Any changes to product images must be approved by Farmbid.

7. Customer Service

• Shop owners must provide prompt and efficient customer service.
• All inquiries must be addressed within 24 hours for online shops and as soon as possible for physical shops.

8. Boosting of Online Shops

• Farmbid offers options for boosting online shop visibility.
• Shop owners can opt into promotional packages to enhance their shop's presence.

9. App Scan Usage

• All shop owners must utilize the Farmbid app for inventory management and transactions.
• The app's scanning feature should be used to streamline operations.

10. Information is Power

• Shop owners must stay informed about industry trends and Farmbid updates.
• Regular participation in training and informational sessions is encouraged.

11. Targets and Performance

• All set targets must be achieved to ensure the smooth running of the shop.
• Performance reviews will be conducted periodically.

12. Shop Branding, Restocking, and Upgrade

• Shop owners must ensure their branding is consistent and appealing.
• Regular restocking and upgrades of products and shop features are required to stay competitive.

13. Data Security

• All customer and transaction data must be encrypted for security purposes.
• Shop owners are responsible for maintaining the confidentiality and integrity of all data.

14. Support and Inquiries

• All inquiries shall be addressed by our support team, which includes both technical and customer-oriented support. Contact Us
• Shop owners can reach out to the support team via email, phone, or through the Farmbid platform. Contact details: Farmbid Contact Us, Phone: 0799423749.